Refund and Returns Policy

Effective Date: 10 October 2026
Last Updated: 10 October 2026

1. Overview

At Elite Car Seat Cover & Accessories, we are committed to providing quality automotive accessories that help protect your vehicle and keep its interior clean, comfortable, and looking its best.

We understand that sometimes a product may not meet your expectations or an issue may arise with your order. This policy explains how returns, exchanges, cancellations, and refunds are handled for our custom-made seat covers, PVC floor mats, carpet floor mats, and other products.

This policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under applicable law.

2. Australian Consumer Law

Under Australian Consumer Law, eligible customers are entitled to consumer guarantees when purchasing goods.

Depending on the circumstances, if a product is faulty, unsafe, significantly different from its description, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy.

The remedy available will depend on the nature and seriousness of the issue and the applicable legal requirements.

These rights apply regardless of whether a product is custom-made or purchased on sale.

3. Change of Mind Returns

If you change your mind after purchasing a product, a refund or exchange is not automatically guaranteed unless required by law or offered under a separate agreement or policy.

As many of our seat covers and floor mats are custom-made to suit individual vehicles, we may be unable to accept change-of-mind returns once production has commenced.

We encourage customers to confirm their vehicle details, selected materials, colours, and customisation requirements before placing an order.

Please contact us if you wish to discuss a change-of-mind request. We will consider your circumstances and explain any available options.

4. Custom-Made Products

Our custom-made seat covers and vehicle floor mats are produced according to the specifications provided or agreed upon with the customer.

Before confirming your order, please ensure that the following details are accurate:

• Vehicle make, model, and year.

• Seat configuration and relevant vehicle features.

• Selected material, colour, and design.

• Any special measurements or customisation requirements communicated to us.

We may be unable to accept returns for custom-made products solely because a customer changes their mind or provides incorrect vehicle information.

However, this does not affect your rights under Australian Consumer Law if a product is faulty, incorrectly supplied, or fails to meet an applicable consumer guarantee.

5. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged, incorrectly supplied, or materially different from what was agreed, please contact us as soon as reasonably possible.

To help us assess your request, please provide:

• Your name and contact details.

• Your order number or proof of purchase.

• A description of the problem.

• Clear photographs or other supporting information, where appropriate.

We will review the issue and advise you of the next steps.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement, refund, or another legally available solution.

We will not refuse a valid consumer guarantee claim merely because the product is custom-made.

6. Incorrect Vehicle Information

Customers are responsible for providing accurate vehicle information when ordering custom-made products.

If a product is made according to the specifications supplied or approved by the customer but does not fit because incorrect information was provided, a return, refund, or remake may not be available as a matter of change-of-mind policy.

If the fitment issue results from an error on our part or the product otherwise fails to meet an applicable consumer guarantee, we will assess the matter in accordance with our legal obligations.

Please contact us so we can determine the cause of the issue and discuss the available options.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not entered production may be easier to cancel or amend. Once custom manufacturing or other order preparation has commenced, cancellation may not be possible in all circumstances.

Any applicable cancellation charges or other conditions will be communicated where relevant and permitted by law.

Nothing in this section limits your rights if you are entitled to cancel an order or receive a refund under Australian Consumer Law or another applicable legal requirement.

8. Exchanges and Replacements

Exchanges or replacements may be available depending on the product, the reason for the request, and product availability.

For eligible issues, we will discuss the most appropriate remedy in accordance with our legal obligations.

If you require a different product because of a change in preference or incorrect information supplied when ordering, any exchange or replacement will be considered at our discretion, subject to applicable law.

9. Refund Processing

Where a refund is approved or legally required, we will explain the refund process and any relevant arrangements.

Where practicable, refunds will be returned using the original payment method unless another method is agreed upon or required by law.

The time it takes for funds to appear in your account may depend on your bank, payment provider, or financial institution.

We will not impose a refund fee or other restriction where doing so would be inconsistent with applicable law.

10. Return Shipping and Product Inspection

If a product needs to be returned for assessment, please contact us before sending it back so we can provide the appropriate instructions.

Responsibility for reasonable return costs will depend on the circumstances and applicable legal requirements.

Where a product is confirmed to have a problem covered by a consumer guarantee, we will handle return costs and other remedies in accordance with our legal obligations.

Please do not send products to us without first contacting our team.

11. Product Care and Exclusions

Refunds or returns may not be available for damage caused by misuse, neglect, unauthorised modification, improper installation, or failure to follow reasonable product care instructions, where the issue is not covered by an applicable consumer guarantee.

Normal wear and tear or damage occurring after delivery will be assessed according to the circumstances.

This section does not exclude any rights you may have where the product had a relevant defect or failed to meet an applicable consumer guarantee.

12. How to Request a Return or Refund

To request a return, exchange, or refund, please contact Elite Car Seat Cover & Accessories using the details below.

Please include your order number, proof of purchase where available, a description of the issue, and any relevant photographs.

Our team will review your request and communicate the next steps as soon as reasonably practicable.

13. Contact Us

For all refund, return, exchange, or order cancellation enquiries, please contact:

Business Name: Elite Car Seat Cover & Accessories
Location: Melbourne, Victoria, Australia
Email: info@elitecover.com.au
Phone: +61 03 9794 0773
+61 0499 572 159
Website: https://elitecover.com.au/

We appreciate your trust in Elite Car Seat Cover & Accessories and are committed to treating every customer fairly while meeting our obligations under Australian Consumer Law.